IMPORTANT : The section below titled “Dispute Resolution & Arbitration” requires you to arbitrate claims you have against Comcast Cable Communications Management, LLC (“Comcast”) and/or Sunrun, Inc. (“Sunrun”), meaning you cannot bring claims against Comcast or Sunrun in court, and confirms your agreement to a class action waiver in arbitration. In affects your legal rights. Please read it carefully.
Welcome to solar.xfinity.com. These Terms of Service (the "Terms") are a binding legal agreement between you, Comcast, and Sunrun regarding your use of the website at solar.xfinity.com and Our services (the website and services are collectively referred to as the "Service"). Please read these Terms carefully. Comcast and Sunrun are together referred to as “We”, “Us”, and “Our” under these terms.
We may periodically make changes to these Terms. By accessing or using the Service, you accept these Terms and any modifications that We may make to these Terms. It is your responsibility to review the most recent version of the Terms frequently and remain informed of any changes to it. If you continue to use the Service after We modify these Terms, you will be deemed to have consented to the terms of the modified agreement for your use of the Service as of the date of the modification. If you do not agree with any provision of these Terms, you must not use the Service.
Eligibility . You must be 18 years of age or older to use the Service. Use of the Service is void where prohibited. You represent and warrant that any profile information you submit is true and accurate and that you are 18 years of age or older and are fully able and competent to enter into and abide by these Terms. The Services are not intended for those under the age of 18.
Promotions . As a part of the Service, We may email or provide you offers and other specials from Us, or from third parties (collectively " Promotions"). Promotions may expire, and are otherwise subject to change without notice. We have no control over the ability of any third party to complete a Promotion (including the sale in accordance with the offer).
Use Restrictions. You will not: (a) use the Service for any commercial purpose (unless you have entered into a separate agreement with Us expressly permitting commercial use); (b) use the Service to "stalk" or harass any person; (c) access, monitor, or copy any content or information on the Service using any robot, spider, scraper, or other automated means or any manual process, including phishing, for any purpose without Our express written permission; (d) violate the restrictions in any robot exclusion headers on the Service or bypass or circumvent other measures employed to prevent or limit access to the Service; (e) take any action that imposes, or may impose, in Our discretion, an unreasonable or disproportionately large load on Our infrastructures; (f) "frame," "mirror," or otherwise incorporate any part of the Service into any other website without Our prior written authorization; or (g) intentionally or unintentionally violate any applicable local, state, national, or international law or regulation.
Modifications to the Service . We reserve the right to modify, discontinue, and restrict, temporarily or permanently, all or part of the Service without notice in Our sole discretion. Neither We nor Our suppliers or licensors will be liable to you or to any third party for any modification, discontinuance, or restriction of the Service.
Feedback . Any materials, including but not limited to comments, suggestions, ideas, or other information, provided by you in the form of email or other submissions to Us (excluding material that you post on the Service in accordance with these Terms) (collectively " Feedback"), are non-confidential and you hereby grant to Us and Our subsidiaries and affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use your Feedback for any purpose without compensation or attribution to you.
Copyright Infringement . We respect the intellectual property rights of others, and ask you to do the same. It is Our policy to terminate the access privileges of those who repeatedly infringe the copyright rights of others. If you believe that your work has been posted on the Service in a way that constitutes copyright infringement, please contact Us at the address below and provide the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed, and identification of the time(s) and date(s) the material that you claim is infringing was displayed on the Service; (3) your address, telephone number, and email address; (4) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (5) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. If you believe that your user content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the content in your user Content, you may send a counter-notice containing the following information to the copyright agent: (1) your physical or electronic signature; (2) identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled; (3) a statement that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; (4) your name, address, telephone number, and e-mail address; (5) a statement that you consent to the jurisdiction of the federal court in San Francisco, California; and (6) a statement that you will accept service of process from the person who provided notification of the alleged infringement. If a counter-notice is received by the copyright agent, We may send a copy of the counter-notice to the original complaining party informing that person that he/she may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at Our sole discretion. Our designated agent for notice of copyright infringement can be reached at: email@example.com.
Trademarks . Any product or service name or slogan contained on the Service are trademarks or registered trademarks of Us and Our suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the applicable trademark holder. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Service are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise, does not constitute or imply endorsement, sponsorship, or recommendation thereof by Us, or vice versa.
Ownership . We, Our affiliates, and Our suppliers and licensors own all right, title, and interest, including all intellectual property rights, in and to the Service. Except for those rights expressly granted in these Terms, no other rights are granted, either express or implied, to you.
Third-Party Content. The Service may contain links to Web pages and content of third parties ( "Third-Party Content") as a service to those interested in this information. We do not monitor, endorse, or adopt, or have any control over, any Third-Party Content. We undertake no responsibility to update or review any Third-Party Content and can make no guarantee as to its accuracy or completeness. Additionally, if you follow a link or otherwise navigate away from the Service, please be aware that these Terms will no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any Third-Party Content provider to which you navigate from the Service. You access and use Third-Party Content at your own risk. The Service may contain advertisements and promotions from third parties. Your business dealings or correspondence with, or participation in promotions of, advertisers other than Us, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party.
Indemnification . You will defend, indemnify and hold harmless Comcast and Sunrun, their subsidiaries, affiliates, partners and third-party advertisers, and their respective directors, officers, agents, employees, licensors, and suppliers from and against any costs, damages, expenses, and liabilities (including, but not limited to, reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
Disclaimer of Warranties. YOUR USE OF THE SERVICE, INCLUDING, WITHOUT LIMITATION, YOUR USE OF ANY CONTENT ACCESSIBLE THROUGH THE SERVICE AND YOUR INTERACTIONS AND DEALINGS WITH ANY SERVICE USERS, IS AT YOUR SOLE RISK. THE SERVICE, AND ALL CONTENT AVAILABLE ON AND THROUGH THE SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE AND OUR SUPPLIERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED USE OR OPERATION OF THE SERVICE OR YOUR ACCESS TO ANY CONTENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE WILL CREATE ANY WARRANTY REGARDING COMCAST OR SUNRUN THAT IS NOT EXPRESSLY STATED IN THESE TERMS. SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. WITHOUT LIMITING THIS SECTION, NEITHER COMCAST NOR SUNRUN MAKE ANY WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR USEFULNESS OF ANY INFORMATION CONTAINED OR REFERENCED IN THE SERVICE, INCLUDING ANY DATA. TECHNOLOGY CHANGES FREQUENTLY AND THEREFORE INFORMATION CONTAINED ON THE SERVICE MAY BE OUTDATED, INCOMPLETE OR INCORRECT. NEITHER COMCAST NOR SUNRUN ASSUMES ANY RISK WHATSOEVER FOR YOUR USE OF THE SERVICE OR THE DATA CONTAINED ON THE SERVICE.
Limitation of Liability. NEITHER COMCAST NOR SUNRUN NOR THEIR SUPPLIERS OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF SUNRUN, COMCAST, OR ANY OF THEIR SUPPLIERS OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES), ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY CONTENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THE MAXIMUM TOTAL LIABILITY OF COMCAST, SUNRUN AND EACH OF THEIR SUPPLIERS AND LICENSORS TO YOU FOR ALL CLAIMS UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS $100 EACH. EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS UNDER THESE TERMS BETWEEN THE PARTIES. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Consent to Electronic Communications . By using the Service, you consent to receiving electronic communications from Us. These communications may include notices about your account and information concerning or related to the Service. You agree that any notices, agreements, disclosures, or other communications that We send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
General Legal Notices . Our failure to act in a particular circumstance does not waive Our ability to act with respect to that circumstance or similar circumstances. Any provision of these Terms that is found to be invalid, unlawful, or unenforceable will be severed from these Terms, and the remaining provisions of these Terms will continue to be in full force and effect. The section headings and titles in these Terms are for convenience only and have no legal or contractual effect. Any provision in these Terms that by its nature should survive the termination of your license to access the Service or any termination of these Terms (including, without limitation, provisions governing indemnification, limitations on liability, disclaimers of warranty, and ownership of intellectual property) will continue to remain in full force and effect after any such termination.
Dispute Resolution & Arbitration . Please read this section carefully. It may significantly affect your legal rights, including your right to file a lawsuit in court. These Terms are governed by the Federal Arbitration Act. YOU, COMCAST, AND SUNRUN AGREE TO RESOLVE ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WITHIN ONE YEAR AFTER THE CONTROVERSY OR CLAIM AROSE, BY BINDING, BILATERAL ARBITRATION IN ACCORDANCE WITH THE COMMERCIAL ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION, BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY, AND YOU AGREE THAT YOU ARE EACH WAIVING THE RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BY JURY. YOU, COMCAST, AND SUNRUN AGREE THAT ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS. CLASS ARBITRATIONS AND JOINT OR CONSOLIDATED CLAIMS ARE NOT PERMITTED, AND YOU EXPRESSLY AGREE TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION, JOINT OR CONSOLIDATED BASIS.
You, Comcast, and Sunrun agree that the arbitration will be conducted in San Francisco County, California and judgment on the arbitration award may be entered into any court of competent jurisdiction. The award of the arbitrator will be final and binding upon the parties without appeal or review. Either party may seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect the party's rights or property pending the completion of arbitration. Notwithstanding any of the foregoing, nothing in these Terms of Service will preclude you from bringing issues to the attention of federal, state, or local agencies, and, if the law allows, they can seek relief against Us for you.
Entire Agreement . These Terms, including all policies contained and incorporated therein, constitute the entire agreement between you and Us concerning the Service. These Terms supersede all prior agreements or communications between you and Us regarding the Service.
Questions & Contact Information . If you have any questions or concerns about the Service, or these Terms, you may email Us at firstname.lastname@example.org or at: email@example.com.
Last Updated: February 21, 2018
Residential solar system provided by Sunrun, Inc. CSLB number: 969975; see www.sunrun.com/state-contractor-license-information for other contractor licenses. Sunrun standard customer eligibility requirements apply. Restrictions apply. Not available in all areas.
*Prepaid Card Offer: Restrictions apply. Not available in all areas. Prepaid card offer ends 12/31/18. Limited to new Sunrun residential customers requesting Sunrun solar system through solar.comcast.com and who qualify for and have the Sunrun system installed by Sunrun under its standard terms and conditions by 12/31/18. Prepaid Card mailed to Sunrun account holder within 6-8 weeks of Sunrun solar plan acceptance, and expires in 6 months. Cards issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. This card can be used anywhere Visa debit cards are accepted.